--- title: "About Us, SureHeat Services" description: "Meet SureHeat Services, a friendly, family-run team of Gas Safe registered plumbers and heating engineers serving West & North London for over 15 years." url: "https://sureheatservices.co.uk/about" --- About us # A family-run team that treats your home like our own What started as one man and a van is now a trusted local team, but the values haven't changed one bit. 15 years on the tools Gas Safe registered 5,000+ jobs [Get a free quote](https://sureheatservices.co.uk/contact) [07969 775011](tel:07969775011) [WhatsApp](https://wa.me/447969775011?text=Hi%20SureHeat%2C%20I%27d%20like%20a%20quote) ![SureHeat Services team](https://sureheatservices.co.uk/img/plumbing/engineer.jpg) Our story ## 15 years on the tools SureHeat started out fixing leaks and fitting boilers back in 2011 with a single van and a simple promise: turn up when you say you will, do the job properly, and charge a fair price. That promise built a reputation , and that reputation built the business. Today the team has grown, but you'll still get the same friendly, no-nonsense service whether it's a dripping tap or a full central-heating system. We're not happy until you are. Gas Safe registered & fully insured engineers G3 certified for unvented hot water systems Upfront fixed pricing agreed before we start Clean, respectful work in your home ![Bathroom fitted by SureHeat Services](https://sureheatservices.co.uk/img/plumbing/bath.jpg) 5,000+ Jobs completed 15 yrs On the tools 10/10 Checkatrade rating 60 min Emergency response What we stand for ## The values behind every job Honest to a fault We tell you what actually needs doing, not what makes us the most money. Properly local Born and raised here. Many of our customers are neighbours, and word of mouth keeps us busy. Genuinely skilled Time-served, Gas Safe registered engineers who take pride in a tidy, lasting job. Meet the team ## Real people, real local plumbers The friendly faces behind SureHeat Services, fully qualified and genuinely nice to have in your home. ![Sam Reid](https://sureheatservices.co.uk/img/plumbing/team2.jpg) Sam Reid Founder & Lead Engineer Gas Safe registered for 15 years. Started the firm with one van and a promise to do things properly. ![Marcus Bell](https://sureheatservices.co.uk/img/plumbing/engineer.jpg) Marcus Bell Senior Heating Engineer Boiler and central-heating specialist. If it’s cold and broken, Marcus is the one who fixes it. ![Sophie Hayes](https://sureheatservices.co.uk/img/plumbing/team3.jpg) Sophie Hayes Bookings & Customer Care The friendly voice on the phone. Sophie keeps every job on time and every customer in the loop. Recent work ## Proof in every job A look at some of the bathrooms, boilers and pipework we've recently completed across London. ![Full bathroom refit, Ealing](https://sureheatservices.co.uk/img/plumbing/bathroom.jpg) Full bathroom refit, Ealing ![Marble en-suite, Kensington](https://sureheatservices.co.uk/img/plumbing/work3.jpg) Marble en-suite, Kensington ![Freestanding bath install, Chelsea](https://sureheatservices.co.uk/img/plumbing/bath.jpg) Freestanding bath install, Chelsea ![New copper pipework, Fulham](https://sureheatservices.co.uk/img/plumbing/pipes.jpg) New copper pipework, Fulham ![Copper pipe soldering](https://sureheatservices.co.uk/img/plumbing/work1.jpg) Copper pipe soldering ![Mixer tap replacement, Chiswick](https://sureheatservices.co.uk/img/plumbing/tap.jpg) Mixer tap replacement, Chiswick Accreditations ## Fully accredited & insured ![Gas Safe Registered](https://sureheatservices.co.uk/img/plumbing/logos/gas-safe.svg) Gas Safe Registered ![Checkatrade Verified](https://sureheatservices.co.uk/img/plumbing/logos/checkatrade.svg) Checkatrade Verified G3 Unvented Hot Water Certified Vaillant Advance Installer £5m Public Liability Insurance Customer reviews ## Trusted by thousands of local homes Rated 10/10 on Checkatrade. Real reviews from verified customers across West & North London. We are very happy with the works that Calum conducted in our flat that was in major need for renovated plumbing. Calum is very flexible and trustworthy. We have more works coming up with the bathroom so we will make sure to call him again. Thank you! C Combi boiler conversion Chiswick (W4) Callum and his team are fantastic tradesmen. We were fully informed and given great advice re fittings required. We found Callum to be extremely professional and efficient as well as being a really personable and friendly person. The works were completed to an excellent standard. B Bathroom install & boiler repairs Uxbridge (UB8) Callum was extremely polite and professional at all times. He identified all issues needing addressing and managed to fix them in one day, so that the system was left in good order for the winter. I would definitely recommend him. C Central heating service & repair Ealing (W5) [Read all our reviews on Checkatrade](https://www.checkatrade.com/trades/cdplumbingandheating829176) ## Got a plumbing problem? Let's sort it. Free quotes and a friendly engineer on the way. Call now or request a callback. [07969 775011](tel:07969775011) [Request a callback](https://sureheatservices.co.uk/contact) [Message us on WhatsApp](https://wa.me/447969775011?text=Hi%20SureHeat%2C%20I%27d%20like%20a%20quote) --- SureHeat Services: call 07969 775011, email hello@sureheatservices.co.uk, or request a free quote with POST https://sureheatservices.co.uk/api/quote (fields: name, phone, postcode, email, service, preferred_date, preferred_time, message). Agent resources: https://sureheatservices.co.uk/llms.txt